FAQs

Full detail is in our Shipping Policy and Refund Policy.

How do I know which product is right for me?

Email aktivpeak@gmail.com and describe what you are dealing with. We will point you at the right thing, or tell you if we do not stock it.

Can I cancel or change my order?

If it has not shipped yet, yes. Email us as soon as you can.

What payment methods do you take?

All major cards plus the express checkout options shown at checkout. Payments are processed by Shopify and encrypted, and we never see or store your card details.

How long does shipping take?

Dispatched within 5 business days, then typically 7 to 21 days in transit. International orders can take longer.

Do you ship internationally?

Yes, worldwide. Costs are shown at checkout, and orders outside the US and Canada may attract import duties set by your country.

Why did my order arrive in separate parcels?

Some products ship from different warehouses. There is no extra charge to you.

Do you accept returns?

Not for change of mind. If an item is faulty, damaged or not as described, email us within 30 days with a photo and we will refund or replace it. Nothing to post back.

Is there a warranty?

Products carry their manufacturer warranty where one applies. If something fails, contact us first and we will help sort it.

Is recovery equipment safe for everyone?

No. Percussion, compression and cold therapy are not suitable for every condition. If you are pregnant, or have a circulatory or heart condition, nerve damage, blood clots, a pacemaker, or a recent injury or surgery, speak to your doctor first.

Nothing we sell is a medical device.