Return Policy

Email aktivpeak@gmail.com within 30 days of delivery with your order number and a photo of the problem.

We will refund you in full or send a replacement, whichever you prefer. You keep the original item. There is nothing to post back and no return shipping to pay.

If 30 days pass from dispatch and your order has not arrived, contact us and we will refund it in full.

We do not accept change of mind returns. Because we ship directly from our suppliers, we cannot take back items that are not faulty.

Please check the product description before ordering, and email us first if you are unsure whether something is right for you.

If your order has not been dispatched yet, email us and we will cancel it and refund you in full.

Once it has shipped we cannot recall it, but everything above still applies when it arrives.

Refunds go back to your original payment method. We process approved refunds within 3 business days, and your bank may take a further 5 to 10 business days to show it.

Nothing in this policy limits your rights under consumer law. If a product is faulty, unsafe, or significantly different from how it was described, you are entitled to a remedy regardless of the terms above.

Our products are recovery equipment, not medical devices, and nothing here is medical advice.

Percussion, compression and cold therapy are not suitable for everyone. If you are pregnant, or have a circulatory or heart condition, nerve damage, blood clots, a pacemaker, or a recent injury or surgery, consult a qualified medical professional before use.